Delivery info & Terms

NOTICE!

If the package is damaged (the protective tape is broken or the box contains holes) write down a note of the damage of the shipment with the courier and take a photo documentation. Otherwise, reject the shipment. This procedure is necessary for the claim.

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International shipping

Europe Union - Delivery to all 28 countries of the European Union.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal*, Romania, Slovakia, Slovenia, Spain*, Sweden, United Kingdom

*The consignment can not be delivered to the islands which are customs areas (Canarias, Acores, Madeira, etc). The delivery costs of not successful delivering a shipment are borne by the buyer.

Worldwide - Currently, it is possible send parts only to the European Union countries mentioned above.

NOTICE!

If the package is damaged (the protective tape is broken or the box contains holes) write down a note of the damage of the shipment with the courier and take a photo documentation. Otherwise, reject the shipment. This procedure is necessary for the claim.

After receipt, please check the contents of the shipment according to the invoice sent to you electronically in the information e-mail about the shipment. In the case, that in your order something is missing, please contact us immediately by e-mail. Later claims will not be considered. You can also download the invoice by logging into your account at www.jawaparts.com. Otherwise, ask for it at shop@jawaparts.com

Delivery companies

We use for delivery these companies:

 GLS (General Logistics Systems Czech Republic s.r.o.)

https://gls-group.eu/CZ/en/home

GLS is primary delivery company for the majority of shipments. 

Parcel tracking:

https://gls-group.eu/CZ/en/parcel-tracking?match=

  Czech post (Česká pošta, s.p.)

https://www.ceskaposta.cz/en/index

Czech post is used for smaller parcels, especially to 1 kg because of cheapest delivery costs.

Track&Trace:

https://www.postaonline.cz/en/trackandtrace

Payment possibility

Bank Transfer - SEPA (or the Single Euro Payments Area) - cross-border Euro bank transfers. Payment in EUR.

No fees for transfers, cheapest postage. Wait for the payment instructions please!

PayPal - We will send you PayPal request, when your order is ready.
Fee for transfer by PayPal is 3,4% from amount + 0,35 EUR)

Delivery costs 

The shipping costs below are for information only. We will inform the customer about exact delivery costs after the order ready in Proforma invoice. If the customer does not agree with the amount of delivery cost, he can request cancellation of order.

Final price for shipping is calculated after you select your products and place the order. We have to prepare order and get weight your package. Each order is unique and has a different dimension. Delivery costs for delivery by GLS or Czech Post are based on weight of shipment. We offer cheapest way for delivery, which is possible for weight of parcel to country of delivery. By paying the order, the customer agrees with the amount of delivery costs.

For Bank Transfer payments we can offer cheaper delivery costs than with using PayPal. After the preparation of order, we will send you an proforma invoice with final delivery costs (usualy in a few hours or next working day). If you agree to the costs, you can make the payment. If the delivery costs are high, please request cancellation of the order by email: shop@jawaparts.com

Approximate price of delivery costs (payment via Bank Transfer)

Zone 1: Austria, Croatia, Germany, Hungary, Poland, Romania, Slovenia
Zone 2: Belgium, Denmark, Estonia, Lithuania, Latvia, Luxemburg, Netherlands
Zone 3: Bulgaria, France, Ireland, Italy, Spain*,
Zone 4: Cyprus, Finland, Greece, Malta*, Portugal*, Sweden

*the country of delivery applies only to the mainland.

Delivery to England is stopped from 1.1.2021 due to BREXIT

Note.: With payment via PayPal delivery costs include also fee for PayPal transfer: 4% from amount + 0,35 EUR. Shipments weighing up to 0,5 kg can be calculated individually. Postage rates valid from 1.11.2019

Delivery time

Casual delivery time is 5-10 working days. It depends on the delivery post company in your country. If you don't receive your shipment in this time, contact us please on e-mail: shop@jawaparts.com

Return of money for undelivered shipment is possible after 30 days from sending. 

BREXIT

Delivery to England is stopped from 1.1.2021 due to BREXIT

Terms & conditions

Registered address

Jan Jelínek
Na Honech I 5537
760 01 ZlÍn
Czech Republic

COMPANY REGISTRATION NUMBER: 65360559
VAT ID: CZ7610234148 

Sites

JAWAPARTS.COM (EN)
MOTOJELINEK.CZ (CZ)

Licensed trader for retail and online sales from the above addresses.

Complaints

In the rare event that goods are damaged in transit, or faulty parts are sent. Full refunds including the cost of postage will be given, or replacement parts sent, on our receipt ofthe damaged / faulty parts. This must be done within 14 days of receipt of goods.

Unwanted goods may be returned at customers expense, and a full refund of purchase price will be given on receipt of undamaged goods.

Obviously the company is not responsible for damage cased to parts by customers.

COMPLAINT FORM (EN) | .pdf

Privacy policy

The company accepts its responsibility under Czech law, not to forward customer's details to third parties.

Customer's details will not be used for advertising purposes.

Important notice

Business for international customers is done in accordance with Czech law.

Protection of personal data of the e-shop www.jawaparts.com

CONTROLLER IDENTIFICATION AND CONTACT DETAILS

1. The controller of your personal data is Jan Jelínek, Honech I 5537,  760 05 Zlin, Czech Republic identification number 65360559, registered in the Trade Register maintained by the municipality of Zlin (hereinafter referred to as “Controller”)
2. The contact details of the administrator are as follows:
   JAWAPARTS.COM, Santražiny 5342, 760 01 Zlín, Czech Republic
   shop@jawaparts.com
3. The administrator did not appoint a Data Protection Officer.
   

LEGAL GROUNDS FOR LAWFUL PROCESSING OF PERSONAL DATA

1. Hereinafter referred to as Controller processes in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) (hereinafter "the Regulation"), the following personal data:
   - name surname
   address / registered office
   e-mail adress
   telephone number
2. The above personal data must be processed for the processing of orders and further performance of the contract, if a purchase contract is concluded between you and the seller. Such processing of personal data is permitted by Article 6 (1) (a). b) Regulation - processing is necessary to fulfill the contract.
   The seller also processes this data for the purpose of registration of the contract and possible future application and defense of the rights and obligations of the parties. Storage and processing of personal data is for the above purpose for 10 years from the last part of the contract, unless otherwise required by law contractual documentation for a longer period. Such processing is possible on the basis of Article 6 (1) (a). c) and f) Regulation - processing is necessary to fulfill the legal obligation and for the purposes of the legitimate interests of the controller. 
3. News and other business communications may be sent to the buyer at the e-mail address or telephone number, this procedure is enabled by Section 7, Paragraph 3 of Act No. 480/2004 Coll., On Information Society Services, unless the buyer rejects it. These communications can be unsubscribed at any time, for example by sending an email or clicking on a link in a business communication. 
   

TIME OF STORAGE OF PERSONAL DATA

1. The period for which your personal information shall be stored by the Controller is 10 years (except for legal reasons), but no longer until your consent to the processing of personal data (for this purpose) is withdrawn.
   
   

OTHER RECIPIENTS OF PERSONAL DATA

1. Your personal data shall be disclosed to the following recipients. Bohemiasoft s.r.o. (server administrator), Unihost s.r.o. (server administrator) and Casablanca INT (Data Center Operator), General Logistics Systems Czech Republic s.r.o. (delivery company)
   
   

RIGHTS OF THE DATA SUBJECT

1. Under the terms and conditions set forth in the Regulation, you have the right to request from your administrator access, rectify or delete your personal data, or limit their processing, the right to object to the processing of your personal data, and the right to your personal data portability.
2. You have the right at any time to withdraw your consent to the processing of your personal data given to the Controller. However, this is without affecting the lawfulness of your personal data processing based on consent before its withdrawal. Your consent to processing your personal data can be withdrawn via email: shop@jawaparts.com
3. If you believe that the processing of your personal data or the Regulation has been violated, you have the right inter alia to lodge a complaint with a supervisory authority.
4. You are under no obligation to provide personal information. The provision of your personal data is a necessary requirement for the conclusion and performance of the contract and without providing your personal information, it is not possible to conclude the contract or to fulfill it by the trustee.

These terms come into effect on 24.5.2018